(As we adapt our service in line with the latest government guidance on COVID-19, this information is subject to change).
1. Eat and Drink overview
1.1. All University of Bath members, when registered on the Eat and Drink card scheme will receive an Eat and Drink account allowing them to:
1.1.1. Pay for food across the University ahs Hospitality outlets, assisting them to manage expenditure throughout the year.
2.1. An Eat and Drink account is personal to the registered Eat and Drink account holder.
2.2. Any necessary dealings will be with the account holder.
2.3. The University reserves the right to change these terms and conditions. If it does so it will notify you by email and you will have a chance to terminate your membership with a full refund of any credit on your card.
3. Areas of availability
3.1. All of the Hospitality Outlets accept the Eat and Drink account, a list of these can be found on the Food and Drink pages on the University of Bath website
4. Termination/Suspension of Eat and Drink
4.1. The Eat and Drink scheme has no scheduled end but will be reviewed by the University on an annual basis.
4.2. The University reserves the right to terminate or suspend the operation of the Eat and Drink account scheme for any reason at any time.
5.1. Once the Account has been issued, the account holder is responsible for the Eat and Drink account and funds unless - and until - the Eat and Drink account is returned to the University or is reported lost or stolen in accordance with these terms and conditions.
5.2. Eat and Drink account holders cannot loan their Eat and Drink account to any other person.
5.3. Anyone discovered attempting to defraud Eat and Drink will be subject to University disciplinary procedures and/or will be reported to the Police for further investigation/prosecution.
5.4. Eat and Drink account holders cannot transfer money from their Eat and Drink account to another account.
5.5. The Eat and Drink account is not transferable.
5.6. The University reserves the right to retain the Eat and Drink account at any time and in its absolute discretion.
6. Lost/stolen cards
6.1. In the event of an account holder losing their Library card they must as soon as is reasonably practicable report the loss to the Library.
6.2. As soon as the account holder has logged the account as lost/stolen online the Eat and Drink account will be inactive and no funds will be available to spend.
6.3. As soon as a new account is linked to the account any remaining credit will be available to spend within two working days.
7. Corrupt/Damaged cards
7.1. When a Library card cannot be read by the card reader at the payment terminal, the account holder must replace their library card. The new card will then need to be linked with the account holder’s personal account online.
7.2. As soon as a new account is linked to the account any remaining credit will be available to spend within two working days.
8. Data protection
8.1. The University of Bath complies with the conditions of the Data Protection Act 1998 when collecting personal data. The data collected will only be that offered by the user and will only be used for the purposes of Eat and Drink scheme and will not be disclosed to any unauthorised person or organisation.
9. Feedback procedure
9.1. All feedback regarding any aspect of the hospitality outlets should be directed to the manager of the particular unit/area.
9.2. Feedback for Eat & Drink should be made by emailing firstname.lastname@example.org. Full details can be found on the Bars & Eateries at Bath Website.
10. Limitations on service
10.1 The University will endeavour to ensure Eat and Drink accounts and the necessary Eat and Drink scheme infrastructure are working to process purchases by account holders. However, the University cannot guarantee the accounts and infrastructure will work all the time. There may, from time to time, be issues that temporarily prevent Eat and Drink accounts or infrastructure from working. The University will look to minimise any inconvenience caused.
10.2 To report a concern or problem with the infrastructure or accounts, please email email@example.com.
11. No liability
11.1 The University will not be liable for any loss caused as a result of accounts or infrastructure not working.
11.2 In any other circumstances the University is not liable for any financial loss sustained by a customer beyond the amount of credit on an account.
11.3 As stated under clause 11.2 the University will not refund any credit where the account has been used by any third party prior to the account’s cancellation.
11.4 In the event of a lost or stolen card not being cancelled by the card holder online, we will not except liability for losses incurred.
You can also write to us. Our postal address is:
Student Accommodation Team (Eat and Drink Credit)
West Accommodation Centre
University of Bath